Policies at our Smoky Mountains Hotel

Parking is available at our Glenstone Lodge in our hotel parking lot, located off-street and available to guests complimentary.

Cancellations must be made by 72 ┬áhours prior to the day of arrival at our Gatlinburg hotel. Reservations cancelled outside of these cancellation policies will be charged for the first night’s room plus tax.

Check-In Time
Check-in time is at 3:00 p.m., and check out time is at 11:00 a.m. If late checkout is requested, there may be an additional fee.

Glenstone Lodge in Gatlinburg generally cannot guarantee any room number or location, although we make every effort to grant special requests.

Glenstone Lodge does not allow pets.

Our Gatlinburg hotel is 100% smoke-free on all floors. Smoking in a designated non-smoking area is subject to a penalty.

Credit card guarantee, and one night plus tax deposit is required when making a reservation. Reservations are subject to availability and must be made in advance.

We look forward to welcoming you to Glenstone Lodge. Please contact us if you have any questions about our policies regarding our Gatlinburg lodging.