Smoky Mountains Hotel Policies
Parking is available in our hotel parking lot, located off-street and available to guests complimentary.
Cancellations must be made by 72 hours prior to the day of arrival at our Gatlinburg hotel. Reservations cancelled outside of these cancellation policies will be charged for the first night’s room plus tax.
Check-in time is at 4:00 p.m., and check out time is at 11:00 a.m. If late checkout is requested, there may be an additional fee. You must be 21 years of age or older to check-in.
Generally, we cannot guarantee any room number or location, although we make every effort to grant special requests.
Our Gatlinburg hotel is a non-smoking establishment.
Glenstone Lodge does not allow pets. We apologize for any inconvenience this may cause.
Credit card guarantee, and one night plus tax deposit is required when making a reservation. Reservations are subject to availability and must be made in advance.