Smoky Mountains Hotel Policies
Parking
Parking is available in our hotel parking lot, located off-street and available to guests complimentary.
Cancellation
Cancellations must be made by 72 hours prior to the day of arrival at our Gatlinburg hotel. Reservations cancelled outside of these cancellation policies will be charged for the first night’s room plus tax.
Check-In Time
Check-in time is at 4:00 p.m., and check out time is at 11:00 a.m. If late checkout is requested, there may be an additional fee. You must be 21 years of age or older to check-in.
Guarantee
Generally, we cannot guarantee any room number or location, although we make every effort to grant special requests.
Smoking
Our Gatlinburg hotel is a non-smoking establishment.
Pets
Glenstone Lodge does not allow pets. We apologize for any inconvenience this may cause.
Reservations
Credit card guarantee, and one night plus tax deposit is required when making a reservation. Reservations are subject to availability and must be made in advance.
